Xanadu Home Loans ("Xanadu," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through xanaduhomeloans.com (the "Site") and our mortgage services, how we use it, when we share it, and the choices you have.
1. Information We Collect
We collect information you provide directly, information about your use of the Site, and information from third parties needed to evaluate a loan application.
Information you provide
- Contact details such as your name, email address, phone number and mailing address.
- Application details such as employment, income, assets, liabilities, Social Security number and property information (only when you submit a formal loan application).
- Messages, uploads and any other content you send through our forms.
Information collected automatically
- Device and browser information, IP address, referring URLs, pages visited and time on page.
- Cookies and similar tracking technologies (see our Cookie Policy).
Information from third parties
- Credit bureaus, verifiers of employment, tax transcript services, appraisal management companies and wholesale lender partners — only with your authorization as part of a loan application.
2. How We Use Information
- To respond to your inquiries and provide the mortgage services you request.
- To pre-qualify, underwrite and close loan applications.
- To operate, secure and improve the Site.
- To comply with legal, regulatory and audit requirements applicable to mortgage brokers.
- To send you service updates and, where permitted, occasional marketing communications from which you can unsubscribe at any time.
3. How We Share Information
We do not sell your personal information. We share it only:
- With wholesale lenders and settlement service providers necessary to process your loan.
- With service providers who help us operate the Site (hosting, analytics, email) under confidentiality obligations.
- With regulators, auditors and law-enforcement authorities when required by law.
- In connection with a business transfer, merger or acquisition, subject to this Policy.
4. Data Security
We use administrative, technical and physical safeguards designed to protect the information we hold, including TLS encryption in transit, access controls and vendor due diligence. No system is completely secure, but we work to reduce risk to a reasonable level.
5. Your Choices
- Access, correction, deletion: Contact us to request access to or correction of your information, or to ask us to delete it (subject to record-retention requirements applicable to mortgage brokers).
- Marketing opt-out: Unsubscribe from marketing emails using the link in the footer, or reply STOP to text messages.
- Cookies: Adjust cookie settings via our banner or your browser preferences.
- Do Not Call: We honor the National Do Not Call Registry and Texas Do Not Call lists.
6. Children's Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13.
7. State-Specific Rights
Residents of certain U.S. states may have additional rights, including the right to know, delete, correct, or opt out of certain data uses. Contact us to exercise these rights.
8. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be highlighted on the Site.
9. Contact Us
Xanadu Home Loans
562 Brookview Drive, Smith Point, TX 77514
Phone: (409) 355-8935
Email: feedback@xanaduhomeloans.com
